Devon's NHS 111 health line postponed until September

111 call centre The Devon 111 service was due to start in June

Related Stories

The launch of the NHS non-emergency 111 number in Devon has been postponed until September, health bosses say.

It was first set to be launched on 1 April and then on 18 June.

The helpline, which replaces NHS Direct, has been dogged by problems elsewhere in England with calls going unanswered and poor advice being given.

Service commissioners said they wanted to "learn from the issues in other parts of the country to get things right for patients in Devon".

'No deadline'

Last month, the head of the Devon family doctors' organisation, the Local Medical Committee, said it had "huge anxieties" about the phone line's launch.

In some areas of England where the service has been introduced - run by a variety of organisations, including private firms and ambulance crews - high demand has left thousands of callers unable to get through.

Critics also said inappropriate referrals by 111 staff had put huge strain on ambulances and hospitals in some areas.

Dr Tim Burke, chair of Northern, Eastern and Western Devon Clinical Commissioning Group, said health bosses wanted to "fully scrutinise our service so that when we launch we are assured it has been thoroughly tried and tested".

NHS 111

  • The free number is for patients with urgent, but not life-threatening symptoms
  • This includes people needing fast medical help, but who are not a 999 emergency
  • Trained advisers who answer the phones offer basic health advice and direct the caller to the most appropriate service for their needs - A&E or GP out-of-hours services, for example

He said: "We are not working to a deadline. We are working to getting it right and taking the time to ensure it offers the best service to our population."

It is due to be operated by the South Western Ambulance NHS Foundation Trust.

The Devon Local Medical Committee said the postponement was "highly responsible".

It said: "There is very strong evidence that the premature launch of NHS 111 elsewhere has helped to fuel the recent perception of a surge in demand for A&E."

Neighbouring Cornwall has had difficulties starting its 111 service.

It was due to launch on 23 May, but there is currently no confirmed date for its introduction.

NHS 111 has been running in Dorset and Somerset since February, but high demand created some problems.

Over the Easter period, 32% of callers in Dorset and 12% in Somerset could not get through or abandoned their call.

The NHS in both counties said the situation had improved.

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

BBC Devon



9 °C 7 °C

Features & Analysis

Elsewhere on the BBC

  • BooksNew novels

    BBC Culture takes a look at ten new books to read in March


  • A robot holding a table legClick Watch

    The robots who build flat-pack furniture - teaching machines to work collaboratively

Try our new site and tell us what you think. Learn more
Take me there

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.