Dorset

Poole's Avalon Nursing Home staff 'uncaring'

Avalon Care Home, Poole Image copyright Google
Image caption Inspectors said staff at the Avalon Nursing Home did not always treat residents with "dignity and respect"

Nursing home staff were "not caring" and its residents were left without medicine, inspectors said.

An unannounced inspection on the Avalon Nursing Home, in Poole, also revealed a resident was called "a monkey".

The Care Quality Commission has taken enforcement action against the home, which has not commented and has capacity to care for 18 people.

The report, compiled last October, said residents were not always treated with "dignity and respect".

During a previous inspection in August, inspectors found the home was breaching care and welfare regulations.

The latest report states they had failed to make improvements.

'Risk of choking'

It said there were "poor arrangements" for organising medicine which "put people at risk of harm".

In one case, a resident did not receive pain medication and in another a person's legs and feet struck a lift door as they were pushed out in a wheelchair.

The home was rated inadequate in four out of five areas, including safety, effectiveness, responsive and whether managers showed good leadership.

It was also rated "requires improvement", in the caring category.

One resident was seen being helped to eat while lying down, even though their care plan said they had to be upright because they were at risk of choking.

A member of staff was also seen helping someone to eat in bed and they were not "appropriately positioned".

"When we asked the member of staff supporting them about this they told us 'she is like a monkey this one, she slips down.'

"This is disrespectful to the person."

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