Hampshire council criticised for care cost letters
A woman has criticised a council after she was sent a letter telling her the cost of her partner's care was going up - but not by how much.
Vivian Pugh, from Fareham, Hampshire, said it left her in "total confusion".
County council leader Ken Thornber said: "On reflection, a courtesy letter saying 'be prepared for these costs' does result in these problems."
He said letters with the exact amount would be sent out next week.
In February, Hampshire County Council introduced means-tested contributions for adult services such as day care centres, transport and other support services, in a bid to raise £5.4m.
Around 13,000 people have since been re-assessed by the council which sent out letters saying the fees could rise by up to £100 a week.
Ms Pugh, whose partner has Alzheimer's disease and attends a day care centre in Fareham, said without a precise figure it was impossible to budget or set up the necessary direct debits before the charges are introduced in two weeks.
She said: "I was going up the wall. I don't know how much it has gone up by, if it is a lump sum or an hourly charge, or what that charge is for."
Mr Thornber said: "It is a matter of sheer scale, I don't believe staff wanted to be defensive.
"If letters have caused concern, that's a matter for me to apologise about," he added.