Hereford & Worcester

Shop Direct call centre jobs in Worcester 'could be saved'

Talks have begun to try to save 400 jobs following the proposed closure of a call centre in Worcester.

On Wednesday the home shopping firm Shop Direct announced plans to shut its base on Newtown Road in the city.

MP for Worcester Robin Walker said he was involved in talks to try to keep the jobs and that the closure was "not a done deal."

The company plans to transfer 1,800 of its staff to services group Serco, which would manage customer contacts.

Start of process

Serco has also started consultations on the closure of the site in Preston.

Mr Walker said: "Serco and Shop Direct both maintain that it isn't a done deal and that they're at the start of a process not at the end.

"We've got to make the most of the time that we have to push for any solution that can keep those jobs and keep that job centre open."

Shop Direct said the two centres would stay open for at least a year and there would be "detailed discussion" before any final decisions were taken.

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