Kent Police to grade anti-social behaviour calls
Each call Kent Police receives about anti-social behaviour will be now graded on the level of harm and risk, the force has announced.
Kent Police Authority has set the force a target of providing a better service to victims.
The review follows a case in Leicestershire in which a mother killed herself and her disabled daughter after years of being terrorised by youths.
An officer will be sent to callers identified as particularly vulnerable.
Ann Barnes, chair of the police authority, said: "Even though we have to lose around £50m over the next four years we have not lost sight of what is important to the public."
Assistant Chief Constable Paul Brandon said: "Actual reported rates of [anti-social behaviour] in Kent are comparatively low, but perceptions tend to be high and this can have a negative impact on our communities."
Fiona Pilkington, 38, and 18-year-old Francecca Hardwick, who was disabled, died in October 2007 when Ms Pilkington set fire to their car.
It emerged Ms Pilkington had complained 33 times to Leicestershire Police about harassment at their Barwell home.
Kent Police said that in future a call will be graded as "Immediate" when an incident is still taking place and there is danger to life, violence is being used or there is immediate risk of violence.
Calls graded as "High" include those where an offender may be identified, or to reduce "a current risk to a person or property and/or prevent crime".
"Scheduled" calls include situations which are not time critical, or where the caller has asked for a neighbourhood officer by name.