Kent Police criticised over complaints

Deborah Glass
Image caption Deborah Glass said the number of complaints not recorded was disappointing

Kent Police has been criticised by the Independent Police Complaints Commission (IPCC) for failing to record some complaints from the public.

A total of 19 complaints that were rejected by Kent Police were upheld by the IPCC on appeal between April 2010 and March 2011.

At 66%, Kent had one of the highest rates of complaints upheld in London and the South East, the IPCC said.

Kent Police said overall levels of satisfaction were very high.

IPCC deputy chair Deborah Glass said it was disappointed that Kent, along with other police forces in London and the South East, was not recording some complaints.

"The IPCC has upheld around 100 appeals from members of the public in this region alone," she said.

"This is not only of great frustration to the people who should have had their complaint recognised, accepted and dealt with properly at a local level - but it's a waste of time and resources for everyone involved."

'Tiny minority'

Kent Police said that since January this year, two appeals had been made to the IPCC, neither of which were upheld.

"In terms of population in Kent, a tiny minority feel the need to make a complaint," it said.

"This equates to 0.05% of the population.

"Kent Police has tens of thousands of interactions with the public every day, and overall the satisfaction of people requiring our assistance is very high."

The IPCC said its annual complaints statistics for all 43 police forces in England and Wales showed a 4% decrease nationally.

Nationally, nearly 1,200 people appealed because their local force had not recorded their complaints. The IPCC found in favour of the complainant in nearly 60% of cases.

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