Gillingham nursing home told to make care improvements

A nursing home in Kent has been issued with a formal warning to make improvements to its standards of care.

The Grace Manor Care Centre, in Gillingham, which has a specialist dementia unit, was inspected by the Care Quality Commission in January.

Inspectors found there were not enough skilled and trained staff on duty, and saw limited interaction with residents.

A spokesman for Grace Manor said improvements had been made in the two months since the inspection.

'Records disorganised'

"Grace Manor has a good reputation for delivering high quality care for our elderly residents, having consistently received good ratings from the Care Quality Commission (CQC) in recent years," he said.

A previous inspection of the nursing home in October 2011 also identified a number of areas that required improvement.

Grace Manor said it "acted immediately", bringing in a new management team and "investing significant resources to raise standards back to those expected".

Following its unannounced inspection in January, the CQC also found residents were sometimes left unattended for long periods of time, and a number of staff had not received training in dementia care, infection control and fire prevention.

There was also no effective system to monitor and handle complaints, records were disorganised and concerns raised by residents were not always followed up.

Ian Biggs, deputy director of the CQC in the South, said inspectors would return to the home in "the near future" to carry out another unannounced inspection.

"If we find that the home is not making the required progress we won't hesitate to use our legal powers to protect the people who live there," he said.

In a statement, Grace Manor said the health and wellbeing of its residents was its "number one priority".

"We do value feedback from the CQC and we work closely with all relevant authorities in a process of continual improvement.

"Grace Manor has a positive working relationship with our local authority and will continue to work with them and the CQC to deliver high quality care."

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