London

Heathrow Terminal 3 baggage fault resolved

Baggage at Heathrow (generic) Image copyright PA
Image caption Many passengers have been warned they face a delay in receiving their luggage

A baggage system fault at Heathrow Airport's Terminal 3 has been resolved.

The error affected a number of international flights leaving the terminal on Wednesday, with some airlines urging passengers to travel only with hand luggage.

Virgin Atlantic said all airlines flying out of the terminal had been affected.

Passengers have been warned it may be days before they are reunited with luggage.

An airport spokesperson apologised and said the fault had now been fixed.

Frustration

Virgin Atlantic said it would ensure all bags were sent out as soon as possible.

It added customers should retain receipts for anything they had bought and make a claim to be reimbursed.

Passengers, who were informed by e-mail of the problem, took to social media to vent their frustrations.

Image copyright Facebook
Image copyright Facebook
Image copyright Twitter

The airport said it could not confirm what the problem was, what had caused it or how many people had been affected.

A number of major international carriers including British Airways, American Airlines and Emirates operate flights from Terminal 3.

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