Manchester

Bolton care home standards 'not good enough'

The quality of care at a home in Greater Manchester is "nowhere near good enough", inspectors have said.

St Catherine's Care Home on Queen Street in Horwich, Bolton, was inspected by the Care Quality Commission (CQC) in July.

It said it had major concerns about nine essential standards affecting residents' general welfare, their cleanliness and nutrition.

Owner Tameng Care Limited said it was addressing the CQC's concerns.

The report, published on Friday, said there were gaps in protecting the privacy and dignity of people who lived at the home.

'Simply unacceptable'

It said they were not adequately protected from the risk of infection and that their risks in relation to malnutrition and dehydration were not properly managed.

Sue McMillan, Regional Director for CQC in the North West, said: "The care at St Catherine's Care Home is nowhere near good enough.

"The law says these essential standards are what that everyone should be able to expect when they receive care - what we have seen at this home is failure to meet these standards across a number of areas, which is simply unacceptable.

"It is quite clear that the provider, Tameng Care Limited, have a lot of work to do. Standards require significant improvement and we will continue to monitor this service very closely to ensure this happens.

"If we do not see rapid evidence of improvement, we are likely to take enforcement action to protect the safety and welfare of people."

Tameng Care Limited is a subsidiary of Four Seasons Health Care.

A spokesman said: "We regret that in this instance the quality of care provided in St Catherine's Care Home fell short of the standards we usually deliver and that our residents are entitled to expect.

"Since the inspection in July, we have put into place a detailed improvement plan which has been approved by the Local Authority Contracts team.

"This includes tightening of procedures and record keeping, refresher training for staff and improvements to the home environment as well as re-decoration of some areas.

"Members of the Local Authority Contracts team have visited the team every week and have seen significant improvement."

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