Liverpool

Victoria House 'failed to protect residents' safety'

Elderly person's hand
Image caption The report found a lack of management at Victoria House in Wallasey

A Wirral care home has failed to protect residents' safety and welfare, says the watchdog for health and social care in England.

The Care Quality Commission (CQC) said Victoria House in Wallasey had not safeguarded against the risk of abuse.

It was also concerned about residents' welfare, the management of medicines and how care was monitored.

In a statement, the owner of the care home said changes and improvements had already taken place.

CQC inspectors visited Victoria House - a home for 56 people on Church Street, Liscard - in March after concerns were raised about standards of care.

At the time of the visit, the manager and deputy manager had both resigned and there was no one person to oversee the service.

Ann Ford, CQC Head of Compliance for the North West, said: "The failings at Victoria House are a real concern and improvements need to be made quickly."

In a statement, the owners of the privately-run Victoria House said a newly appointed manager and deputy manager had been "working strenuously" with care staff over recent weeks to address all the issues raised.

"Victoria House has been looking after frail, elderly residents for some 25 years. Many of its workforce have 20 or more years service and are highly committed to delivering good quality care.

"Every one of the care home's existing 38 residents are having their personal care plans revised and updated to ensure it accurately and comprehensively reflects their individual needs and preferences."

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