Norwich water main burst: Supplies being restored to 5,000 homes

Water engineers at Caistor St Edmund Image copyright Anglian Water
Image caption An investigation is under way to find what caused the water main to burst

A water firm is to pay compensation to more than 5,000 households near Norwich after supplies were cut on Sunday.

A pipe burst 20ft (6m) underground at a pumping station at Caistor St Edmund, hitting several villages, including Poringland and Surlingham.

Anglian Water (AW) said supplies were being restored following a repair.

The company said it would pay affected customers £20 compensation and the nine parish councils in the area would each receive £1,000 for charity projects.

It also reassured people about water which may appear brown or cloudy.

A spokesman said the discolouration was harmless and was caused by "naturally occurring iron sediments in the water mains being disturbed as the pipes refill".

He said: "Water has been returning to the network overnight and is continuing to do so; however because of the large rural area covered this is likely to take several more hours before it reaches all of our customers' taps.

"We know how disruptive this problem will have been to you and your neighbours, especially over the holiday season, and are very sorry.

"The brown colour is caused by naturally occurring iron sediments in the water mains being disturbed as the pipes refill. White or cloudy water is caused by air in the water.

"If you need more water in the meantime the alternative supply locations have been fully restocked."

Image caption Angela Bell and her children were without water for more than two days
Image caption The children looked on the water supply cut as an adventure

Angela Bell, from Poringland, said supplies returned at 04:30 GMT and the loss of water was an adventure for her four children aged six, nine, 10 and 11.

She said they were left without hot water and heating as their her boiler broke down at the same time the water supply was lost.

"It was so cold on Monday night, they all slept in the living room which has electric heat," she said.

"My father was brought up in a house with no running water but this was almost like camping.

"Anglian Water kept us up to date with information and a gas engineer said the boiler repair should be done on Wednesday."

Image caption Bottles of water have been supplied after emergency bowsers ran dry
Image caption Specialist equipment was brought in to dig down to the burst water main

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