National Grid to shut Northampton centre and move staff

A National Grid call centre in Northampton will shut with some staff moving to a revamped customer centre in Leicestershire.

National Grid said it will work with the 400 Northampton staff to help them move or find new posts within the firm.

Call handlers at the merged centre in Hinckley will deal with nearly 2.7 million gas queries a year.

"The intention is that no one (in Northampton) will be made redundant," a National Grid spokesman said.

Emergency calls

"Everyone affected will be offered the opportunity to move to Hinckley or the chance to take a new job within National Grid," she said.

The new centre will have 400 call centre workers with about 150 to 200 staff expected to move from Northampton to Hinckley.

The Northampton centre is expected to close its doors in the middle of 2012.

The newly revamped gas distribution customer centre on Brick Kiln Street will take emergency and general calls on behalf of the five gas distributions firms in the UK: Scotia Gas, North Gas, Wales and West Utility, Scottish and Southern Energy and National Grid.

A National Grid statement said: "National Grid has secured the employment of almost 400 customer centre employees making the Hinckley site one of the largest employers in the area with approximately 1,400 staff."

The Hinckley centre has been refurbished and calls operations have been streamlined to make the complaint and emergency call process "more efficient", the spokesman said.

More on this story

Related Internet links

The BBC is not responsible for the content of external Internet sites