Nottinghamshire PCC Paddy Tipping labels translation services 'crap'

Paddy Tipping Paddy Tipping said the contract for translation services needed rethinking

Related Stories

A police and crime commissioner has described the translation services used in the legal system as "crap".

Paddy Tipping said the service used by Nottinghamshire Police no longer provided a translator in person.

He added that it was often impossible to get a service within a "sensible timeframe" and that the courts system was also badly affected.

LanguageLine and Capita said they were meeting targets and clients were satisfied with their service.

Mr Tipping was speaking at a conference on Monday and reiterated the comment when questioned afterwards.

'Impossible' service

He claimed interpreters were "fed up" with not being paid properly, the courts were facing problems with a national contract and even the government was getting "irritated".

Start Quote

It needs to be taken away, torn up and started again”

End Quote Paddy Tipping Nottinghamshire Police and Crime Commissioner

Mr Tipping said: "It doesn't work well, it is pretty poor and the contract with the provider firm needs to be revisited.

"[The police] don't have interpreters in person any more. All the interviews, all the translation is done down the phone.

"The problem is, when you ring the service up, it is often impossible to get a service within a sensible time frame."

Asked if he regretted calling the service crap, he said: "I think you need to tell it how it is and this is, let me say it on camera, a crap scheme. It needs to be taken away, torn up and started again."

'Surprised and puzzled'

Mr Tipping later said while he was responding to concerns about what was happening in Nottinghamshire, he was also complaining about the translation service nationally.

Nottinghamshire Police has a locally arranged contract with LanguageLine to provide interpreters for interviews with suspects, witnesses and victims of crime as well as to translate some of the force's literature.

Meanwhile, the courts in Nottingham use the services of Capita through a contract set up by the Ministry of Justice.

Capita said that without specific complaints it could not comment but stated it was meeting its national targets.

LanguageLine said it would be "surprised and puzzled" if the comments related to its service as Nottinghamshire Police had indicated they had no complaints.

In a Freedom of Information request last year, it was revealed Nottinghamshire police paid £382,641 for translation and interpreters in 2012/13.

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

BBC Nottingham



Min. Night 2 °C

Features & Analysis

  • TricycleTreasure trove

    The lost property shop stuffed with diamonds, bikes... and a leg

  • Boris Nemtsov'I loved Nemtsov'

    A murder in an atmosphere of hatred and intolerance

  • Image of George from Tube CrushTube crush

    How London's male commuters set Chinese hearts racing

  • INDHUJA'Dorky tomboy'

    The Indian who attracted proposals through honesty

Elsewhere on the BBC

  • Audi R8Best in show

    BBC Autos takes a look at 10 of the most eye-catching new cars at the 2015 Geneva motor show


  • Kinetic sculpture violinClick Watch

    The "kinetic sculpture" that can replicate digital files and play them on a violin

Try our new site and tell us what you think. Learn more
Take me there

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.