Huthwaite house 'a mess' after insulation work

Mrs Taylor and son looks at the work that has been done
Image caption Mrs Taylor said she can only open her windows a little because of the poor standard of work

An 80-year-old woman said builders who were supposed to insulate her home as part of a government scheme have left it in urgent need of repair.

Dorothy Taylor, from Huthwaite, Nottinghamshire was entitled to have the energy saving work done as part of the Energy Companies Obligation (ECO).

She said her windows will not open fully and guttering was not replaced, meaning water leaks inside her walls.

Energy supplier NPower said it would visit her to carry out an assessment.

'Spitting feathers'

Mrs Taylor said she was furious that no-one would take responsibility for the repairs.

"I'm spitting feathers..." she said. "I can't stand it, definitely cowboys. I don't think they knew what they were doing."

Image caption Mrs Taylor said polystyrene blocks had been cut badly around the pipes on the outside of the wall

ECO was introduced to reduce the UK's energy consumption and support people living in fuel poverty.

Ofgem, the organisation supposed to "administrate, monitor and enforce" compliance of the scheme, said that it was the responsibility of NPower and the contractor.

Npower said they "were taking the situation very seriously" and "they have been working with trading standards, the MP's office and also the product manufacturer."

Subcontractor Kevin Drury admitted to BBC Radio Nottingham the work was unacceptable but said he could not complete the job because the firm that hired him, Geese Ltd, had gone out of business.

Ashfield MP Gloria De Piero said "It's a disgrace how the building work has been carried out and it has to be put right."

Energy Companies Obligation

  • Introduced in January 2013
  • Its aims were to reduce energy consumption and support people in fuel poverty
  • It is supposed to fund improvements worth £1.3bn
  • Provides subsidised insulation to families in "areas of low income"

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