Telford mother thanks 999 fire officer

Estelle Guest and Sandra Davies Estelle Guest thanked Watch Manager Sandra Davies who dealt with her 999 call

Related Stories

"I've got a chip pan fire. Me and my two children are in the back bedroom... there's too much smoke."

That is how a frantic 999 call to the fire service started from trapped Telford mother-of-two Estelle Guest.

On the other end of the call, just after midnight on 4 September, was watch manager Sandra Davies.

"On the headset I could hear the children in the background coughing and Estelle struggling to breathe," she said.

"Estelle was in panic mode, but was able to give me her address, the fact that it was a chip pan fire and that they were all in the bedroom."

Esteelle managed to take the pan off the stove but later found herself trapped upstairs with her two-year-old daughter and three-year-old son.

"My son was screaming, but my daughter was just sucking on her dummy," she said.

"We just couldn't get back down the stairs, the smoke was too thick, we couldn't breathe."

Seven minutes and 47 seconds later she and her children were rescued out of the upstairs window by firefighters.

Escape plan

Sandra said: "I kept her on the phone because I wanted to make sure the crew had rescued her."

In that time, as well as reassuring Estelle, Sandra told her to hang a pillow case on the door handle and another out of the window, so crews could tell which room she was in.

She added that it was rare to keep a caller on the phone throughout the rescue.

Estelle said that fire training as a child came to mind, as well as a more recent visit from fire prevention officers following a blaze at a house in the area 12 months earlier.

"They told me it was better to get the children into the back bedroom as that had the biggest window and that's what I did," she said.

"But my escape plan ended with me shutting the bedroom door. That was when I rang for help. I didn't know what else to do."

Estelle and her children have now had a chance to thank Sandra and described the meeting as "overwhelming".

"I felt so annoyed at myself [using a chip pan]. I was sitting in the ambulance thinking 'you are so stupid'," she said.

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

BBC Shropshire



Min. Night 1 °C

Features & Analysis

  • Baby in boxStrange case

    The remarkable appeal of the Finnish baby boxes

  • WW1 gas mask being demonstratedTrench terror

    Did the soldiers of WW1 have an irrational fear of poison gas?

  • Mitt Romney, speaks at the podium as he concedes the presidency during Mitt Romney's campaign election night event at the Boston Convention 7 November 2012Aura of a loser?

    Mitt Romney looked presidential but could never pull it off

  • A woman holds up a feminist sign.PC virus

    Is liberal speech policing out of control?

Elsewhere on the BBC

  • ReadingBest books

    BBC Culture takes a look at ten books you should read in February


  • A car being driven by Cruise Automation technologyClick Watch

    The tech which could allow any car with an automatic gearbox to become self-driving

Copyright © 2015 BBC. The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.