Ambulance staff apologise for toddler call-out delay
An ambulance service has apologised after medics "got lost" responding to an 18-month-old child who was thought to have suffered a seizure.
Oscar Grimmett was on a shopping trip with his parents in Market Drayton, Shropshire, on Saturday when he was taken ill.
He was treated by paramedics, but his family said an ambulance took 45 minutes to arrive.
West Midlands Ambulance Service said it was being "fully investigated".
The episode occurred weeks after the ambulance service reported a shortage of vehicles available to serve Shropshire.
Oscar, who has now fully recovered, suffered several suspected seizures and a paramedic arrived to administer treatment, before calling for an ambulance.
Chris Grimmett, Oscar's father, said he overheard the paramedic's radio conversation with the ambulance crew.
He said: "The paramedic called the ambulance, but we were waiting more than 40 minutes for it to arrive.
"I overheard their radio saying 'we got lost, we are on our way now', and that they would be five minutes.
"I couldn't believe it."
A spokesman for the ambulance service described the incident as "extremely serious" and said the time taken was "longer than we would have expected".
"We apologise for the time it took for an ambulance to arrive to the boy," he added.
"This is being fully investigated and the family will be kept fully informed of the outcome".