Warning issued to Laurel Court care home

A care home in Somerset has been issued with a formal warning after failing to make improvements recommended following an inspection in June.

The Care Quality Commission told Southern Cross to make improvements at Laurel Court in Nailsea by July.

A second inspection in September found problems caring for one person with incontinence and another was hurt as handing procedures were not followed.

Southern Cross said it was going to make immediate improvements.

A company statement said: "Management and staff immediately prioritised action to address this matter and the company can confirm that processes have been put in place to rectify and maintain ongoing improvements.

"The care and well being of our residents remains our priority at Laurel Court and at all of our care homes."

Southern Cross is currently being restructured after running up large debts.

'Improve standards'

A previous report from May 2011 revealed incidents including one resident claiming they had been handled "roughly" by a member of staff.

The exact details of the latest incidents will not be released for another two weeks.

The home, which has spaces for 62 residents, was told after the report in May to improve its standards.

Ian Biggs, regional director of CQC in the South West said: "The providers had told us they would be compliant by the end of July, but we found that improvements which we required had still not been made.

"The law says that these are the standards that everyone should be able to expect. Providers have a duty to ensure they are compliant.

"This warning sends a clear and public message that Laurel Court needs to address this issue as a matter of urgency or face serious consequences.

"Our inspectors will return in the near future and if we find that the provider is not making the required progress we won't hesitate to use our legal powers to protect the people who live there."

The CQC has the powers to suspend a service, issue financial penalties or prosecute.

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