Stoke & Staffordshire

Staffordshire benefit helpline may replace home visits

A council is considering replacing home visits about benefits advice with a phone service in a bid to save money.

Staffordshire County Council said if implemented, the new service would be a more efficient way of advising people what they are entitled to.

Steve Elsey, from Unison, warned that the most vulnerable people would find it harder to get the vital help they needed.

It is not known when a final decision will be made by the council.

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