Suffolk

Sainsbury's online customers miss Christmas deliveries

About 100 Sainsbury's online customers will not receive their shopping in time for Christmas after their orders were cancelled without their consent.

The supermarket said 200 to 300 customers nationwide had been affected but the "majority" of orders had now been met.

Karen Hare from Clopton in Suffolk said she made her order three weeks ago.

She said: "It got to the stage where you have to laugh about it otherwise you would cry or pull your hair out."

Mrs Hare said her delivery did not arrive as scheduled on Tuesday morning.

Compensation declined

She said she was told by Sainsbury's that a "special executive team" would solve the issue but was later informed that it would not be possible to complete her order in time for Christmas.

Mrs Hare said she had declined Sainsbury's compensation offer of a £75 voucher.

She said: "The knock-on effect for me is my mother is in hospital with a broken hip and I'm looking after my father.

"I've just got to get an extra three hours into my day to go shopping, as I'm 45 minutes away from Sainsbury's."

Sainsbury's said it was investigating the cause of the cancellations.

"We have been contacted by a small number of customers who found their online delivery slot cancelled when they reviewed their order," said a spokesperson.

"In the majority of cases we have been able to rebook their deliveries.

"However, in a small number of cases we were unable to offer a suitable alternative and we have offered these customers a gesture of goodwill.

"We apologise unreservedly to customers who have been inconvenienced in any way."

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