Tyne & Wear

'Adverse' weather stops ferry passengers seeing city

A ferry firm has apologised after passengers on a trip to Amsterdam never saw the city as "adverse" weather conditions delayed their journey.

Passengers on the DFDS ferry were due to spend about six hours in the city after travelling overnight on Friday.

However, "unpredicted weather" delayed the journey by 13 hours and passengers were instead sent straight back home by alternative transport.

Passenger Sheila Nixon from Haltwhistle said the trip was a "total nightmare".

'It was awful'

The 42-year-old was on the trip as part of a party of 12 to celebrate her birthday and her Auntie's 60th.

She said: "We were left for 19 hours with no access to food or drink. The customer service was shocking.

"One of the women in our party was sea sick the whole time and didn't come out of the cabin for the whole trip.

"We didn't get home till 04:00 GMT on the Monday morning and I had to go straight to work, it was awful."

The passengers disembarked from the ferry on Sunday morning and were transported to the Hook of Holland to board an alternative ferry service.

They did not return to the Port of Tyne, but were taken to Harwich in Essex and transported by coach back to Newcastle in the early hours of Monday.

Mini-cruise compensation

DFDS Seaways said it apologised to those affected and offered passengers a free mini-cruise at another time that was convenient to them.

Max Foster, UK passenger director, said: "The delay was caused by unpredicted severe adverse weather conditions on the North Sea, which resulted in the outbound crossing of Princess Seaways from Newcastle being delayed.

"Our primary focus at DFDS Seaways is always on passenger safety. Our crew and shore-based team worked hard to ensure our passengers were able to make their way home as quickly and safely as possible, whilst endeavouring to keep them informed of the situation throughout."

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