Wiltshire

Care provider Enara introduces GPS to track Wiltshire staff

A care company has been made to introduce GPS technology to keep track of its staff.

Enara Complete Care runs live-at-home care services in the west of Wiltshire on behalf of Wiltshire Council.

Last month, it emerged that an elderly woman was left on the floor for almost an hour following a fall by a carer employed by the company.

The company apologised and Wiltshire Council started an investigation.

The 76-year-old woman, who lives near Calne, needs home visits after losing mobility due to a broken hip.

Her 82-year-old husband called members of his family for help but the care worker left for another appointment before they arrived.

The Conservative-controlled council said the care worker had returned after 20 minutes.

The woman's family claimed she had been neglected.

'Plan efficiently'

Conservative John Thomson, deputy leader of Wiltshire Council, said he had "insisted" that Enara Complete Care, which is under probation, took part in the GPS pilot.

Another provider, Leonard Cheshire, is also participating off its own back, he said

He added that if the pilot was successful, it would be implemented across the county.

Mr Thomson said Enara Complete Care was footing the bill for its new systems.

He said the technology, which should "pay for itself", would help the company to "plan much more efficiently".

"They have to contact the office to say one of their clients has had a fall, we've also insisted that every time someone has a fall they actually report that to the Care Quality Commission as well," he said.

"And also that people are attended to and the situation is resolved and they do not leave that person's home until the situation is taken care of."

Nobody from Enara was available to comment.

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