Wiltshire

Anger over 'poor' Vodafone mobile network in Marlborough

Vodafone shop front
Vodafone customers are frustrated with the local network in the Marlborough area since November

Anger has been expressed over continuing problems with the Vodafone mobile phone network in Marlborough.

The problems include no signal, people only being able to make calls during off-peak hours and voicemail failing to save and record messages properly.

Phone user Caroline Aldridge said: "You don't get your answer phone messages, if you do, it's sometimes a week later - what good is that?"

Vodafone said it was aware of issues with capacity on the local network.

Mike Hall from C M Loney Electrical Services said: "It started in November and it does not function as a phone. I lose jobs because people leave a voicemail but if they've got no electric they're not going to hang around waiting for a reply.

"By the time I get the voicemail and ring them back, they've found someone else - that's potentially a customer I would have kept."

A spokesman for the company said the local mast in Marlborough was taking calls but too many people were using it, so at peak times this resulted in no service.

New equipment is set to be installed over the weekend which should increase capacity and improve the service, Vodafone added.

Around the BBC

Related Internet links

The BBC is not responsible for the content of external Internet sites