Frozen water pipe customers in York 'appalled' at delay
Water customers in North Yorkshire say they are "appalled" after being without water for two weeks.
Some customers said they had been cut off since 21 December and have not been visited by engineers.
Leander Trethewey from Yorkshire Water said: "We will get on top of this, see what the issue is and see what we can do."
North Yorkshire County Council said 13 schools were unable to open on Wednesday due to burst pipes.
Carolyn Harrison from York has also been without water since December.
"We've got paper plates, plastic cups, anything to cut down on the washing up. We flush our toilet about once a day.
"It's been appalling, I have never felt so stressed about anything."
Carol Nicholson from Barmby Moor has been without water since 21 December.
"I'm climbing down into a beck with a bucket so I can flush my loo. If I fall and break my neck, there's no one there to take me out of it.
"I've been promised three times that an engineer will phone me back, but none of that's happened," she said.
Ms Trethewey said: "Helping our customers where we can is absolutely our top priority.
"Of course we apologise to these people, but in terms of how hard our colleagues have worked it's really like nothing I've ever seen."
Yorkshire Water said Ms Nicholson's problems involved pipes which did not belong to them.
A spokeswoman added: "We are doing everything we can to help and have delivered bottled water."
During December Yorkshire Water repaired 2,200 burst water pipes compared to about 600 expected at that time of year.
North Yorkshire County Council said more than 100 schools had been affected by burst pipes and had published a list of school closures on its website.
The council said: "Thirteen schools will be unable to welcome pupils back and a further 15-20 schools may remain closed if heating or water supplies cannot be reinstated."
It also said it was "considering alternative arrangements for children's education".
City of York Council said it had not been notified of any school closures.