Northern Ireland

Northern Ireland call centre Gem bought by US firm

One of Gem's Belfast offices is based at Lanyon Place
Image caption One of Gem's Belfast offices is based at Lanyon Place

Northern Ireland's largest locally-owned call centre has been bought over by a US firm for an undisclosed sum.

Gem employs around 700 people - most of them in Belfast and some in Hungary.

It was set up in 2000 providing customers with advice not only by phone but also with e-mail and instant messaging using 28 different languages.

It's been bought by Concentrix - a division of the SYNNEX Corporation. Based in California it has 7,500 workers worldwide.

The chief executive and co-founder of Gem, Philip Cassidy, will remain in his post and said staff would not be affected by the change of ownership.

Gem - which reported an annual turnover of £13m in 2009 - declined to say how much its been sold for.