333 new customer service jobs for Derry

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Media captionConvergys chief commercial officer Mike Wooden made the jobs announcement in Derry on Thursday

More than 300 call centre jobs are to be created in Londonderry by an American corporation.

Enterprise Minister Arlene Foster announced on Thursday that 333 new jobs are being created as a result of an investment by Convergys Corporation.

Convergys is to set up a customer service centre in the city in collaboration with phone network EE.

"This investment will generate over £5m to the local economy," said Ms Foster.

The Londonderry centre is expected to open in June. Posts will be created over the next 12 months.

The centre will be based at Springtown in Derry.

Invest NI have said that the salaries will vary from £15,000 to £30,000 a year and the jobs will range from operators to managerial positions.

'Extensive experience'

Convergys Corporation is a US-based company that operates 150 customer service centres across North America, Latin America, Europe, and Asia.

The company also operates two service centres in Belfast.

Ms Foster said: "As well as attending the Northern Ireland Investment Conference last October, representatives from Convergys and EE also participated in a round table discussion at the event with Prime Minister David Cameron to specifically discuss the benefits of Northern Ireland as a cost-effective investment location.

"It is welcome news today that we have been able to turn those discussions into tangible results.

"Invest NI's offer of support was also crucial to convincing Convergys and its client to choose Northern Ireland as the base for its new customer service centre."

Convergys chief commercial officer Mike Wooden said: "By combining our extensive experience, supporting many of the world's top telecommunications companies with the highly skilled and talented workforce in this region, we can create a delivery centre that will generate meaningful benefits for Convergys clients, and more importantly, extensive career opportunities for the local workforce.

"Invest NI's support throughout this process was an important part of our decision to locate here."

Olaf Swantee of EE said: "I'm very proud that EE is leading the UK telecoms industry, delivering not only the first but the biggest and fastest 4G network for the country.

"Within 18 months, I want to be able to say that EE has done for customer service in the UK what it has done for networks.

"A major step towards this is returning customer service jobs to the UK, where performance has been shown to exceed that of overseas contact centres."

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