Glasgow & West Scotland

John Lewis to create 200 jobs at Hamilton call centre

John Lewis store front
Image caption John Lewis' customer services centres are centralised at Hamilton

Retailer John Lewis is to create another 200 jobs at its call centre in Lanarkshire.

The company said it expected 650 people to be based at its Hamilton Technology Park centre by the end of this year.

The announcement comes after the firm boosted its employee numbers at the Lanarkshire base, which opened in June 2010, from 250 to 450 last year.

Staff based at the Hamilton site deal with customer inquiries from across the UK.

Speaking ahead of a visit to the centre, Finance Secretary John Swinney, said: "This contact centre project, originally supported with £700,000 of Scottish government assistance to create 450 jobs, will now add a further 200 jobs for the area.

"I welcome this vote of confidence in the local workforce and John Lewis commitment to its operations in Hamilton."

Lesley Ballantyne, director of operational development at John Lewis, added: "We are very happy with the early performance of our contact centre and we have decided to add further work streams, including handling administration for our Gift List service.

"Our decision to add roles in Hamilton is a testament to our confidence in Scotland as a great place to recruit and retain the high quality partners we need to deliver excellent service for our customers."

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