RBS to cut number of branch managers

A customer walks into a branch of the Royal Bank of Scotland building RBS said every branch would still have a manager after the shake-up

Related Stories

Royal Bank of Scotland (RBS) has confirmed it is to cut about one in five of its branch managers in Scotland.

The move is part of a major shake-up at the group announced late last year by the bank's new chief executive, Ross McEwan.

The bank said the headcount reduction would simplify operations, but every branch would still have a manager.

A total of 58 manager or deputy manager posts will be lost in the move.

In a statement, the Edinburgh-based bank said: "All of our branches will continue to have a branch manager - this change will not affect how we serve our customers.

"This is clearly difficult news for staff affected by these changes.

"We will do everything we can to support them, including seeking redeployment opportunities wherever possible and ensuring that compulsory redundancies are kept to a minimum."

Bank review

Last November, Mr McEwan promised fundamental changes in the bank's customer service.

He revealed that a review of the entire RBS business was under way and that major changes would include introducing new technology and modernising customer service.

Mr McEwan said then that the move was in response to "a seismic shift" in the way people use services, with a 30% drop in the number of branch transactions since 2010.

He argued that new technology would allow the bank to offer "smarter solutions" to its customers.

Earlier this month, RBS - which is 80% owned by the taxpayer - reported pre-tax profits of £1.6bn for the three months to the end of March.

This was almost double the profit recorded in the same quarter a year earlier.

But the bank warned it faced a "tough year" ahead as it continued to deal with the cost of restructuring the business and expected regulatory fines.

More on This Story

Related Stories

The BBC is not responsible for the content of external Internet sites

More Scotland business stories


Features & Analysis

  • Stained glass of man with swordFrance 1 England 0

    The most important battle you have probably never heard of

  • Golden retriever10 things

    Dogs get jealous, and nine more nuggets from the week's news

  • Pro-Israel demonstrators shout slogans while protesting in Berlin - 25 July 2014Holocaust guilt

    Gaza conflict leaves Germans confused over who to support

  • The emir of Kuwait Sheikh Sabah al-Ahmad al-Jaber al-SabahFreedoms fear

    Growing concern for rights as Kuwait revokes citizenships

Elsewhere on the BBC

  • CastleRoyal real estate

    No longer reserved for kings and queens, some find living in a castle simply divine


  • A robot which is due to compete in the 2014 RoboCupClick Watch

    Why robots from 45 countries are playing football in Brazil, plus other technology news

BBC © 2014 The BBC is not responsible for the content of external sites. Read more.

This page is best viewed in an up-to-date web browser with style sheets (CSS) enabled. While you will be able to view the content of this page in your current browser, you will not be able to get the full visual experience. Please consider upgrading your browser software or enabling style sheets (CSS) if you are able to do so.