North East Wales

Wrexham council failed disabled man confined to bedroom

A council has been criticised after a disabled man spent years mostly confined to a bedroom in his mother's rundown council house.

The public service ombudsman for Wales was told the man lived in premises both "totally unsuitable" and "in disrepair" despite applying to be rehoused.

Wrexham council was found guilty of maladministration and ordered to apologise and pay him £1,500.

The council said it was reviewing its procedures to avoid any repeat.

The unnamed man, who suffered a severe head injury and multiple limb fractures in an accident, complained that his mother's council house was not adapted and unsuitable for his needs.

He complained that he had applied for housing "…over 10 years ago" though the council's records only showed that his first application was made in July 2007.

An investigation concluded there were "systematic failings" in the council's handling of the unnamed man's housing application.

It said the authority had failed to follow relevant legislation, statutory guidance and its own policies and procedures.

Ombudsman Peter Tyndall has asked council officials to thoroughly re-assesses his housing application and homelessness status and to draw up an improvement plan.

He also also called for training for staff within the housing department and a thorough review of procedures.

The council's head of housing, Andy Lewis, said it would be complying with all the recommendations in Mr Tyndall's report.

He said: "We will be apologising to this gentleman and his mother.

"We are also reviewing our systems and procedures to ensure a similar situation does not arise again in the future."

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