Citizens Advice charity investigates Conwy bully claims

Citizens Advice says it will hold an independent investigation into claims of bullying at its Conwy office.

The charity said the decision follows a previous inquiry at the centre, after a review found that "parts of the investigative process were flawed".

Other allegations of harassment and disability discrimination have also been made at the Conwy bureau.

The charity said further details of the timescale and investigation team are yet to be confirmed.

A spokesperson for the charity confirmed: "Citizens Advice will be commissioning an independent external body to reinvestigate some elements of complaints made by two former volunteers at Conwy Citizens Advice Bureau, concerning allegations of bullying and harassment and disability discrimination.

"The decision follows a review of the original complaint handling that has found that parts of the investigative process were flawed."

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