South East Wales

Dead man William Carroll's family shown wrong body

William Carroll Image copyright Picture from the family
Image caption William Carroll died at Prince Charles Hospital in Merthyr

A family say they were left traumatised after they were shown the wrong body in hospital when they went to pay their respects to their late father.

Relatives of 85-year-old William Carroll say they were led into a place of rest with the body of another man at Prince Charles Hospital in Merthyr.

His daughter, Dawn James, ran out from the room screaming "that's not my Dad," said his son Andrew, of Ebbw Vale.

Cwm Taf Health Board has apologised and is investigating.

Andrew Carroll, his sister and other family members went to the hospital last Monday, following the death of the retired miner from Rhymney the previous day.

After his sister ran out of the room with the wrong body, Mr Carroll went in and told staff they had made a mistake.

Shortly after the family was told they could see the correct body, but Mr Carroll said his sister was by then too upset to go back in.

'Understaffed'

"We complained and the woman I spoke to couldn't apologise enough on behalf of the hospital, but this cannot happen to another family," said Mr Carroll.

"The man who brought the body out apologised too and said the hospital was understaffed.

"We were disgusted. I understand that we all make mistakes, but this should never happen. I'm only reporting it because I don't want it to happen to another family."

Lynda Williams, director of nursing at Cwm Taf University Health Board apologised for the mistake.

"A senior member of our staff from the department involved has spoken to the relatives and have offered an explanation for what appears to have been an unfortunate error," she said.

"There will be a full investigation undertaken and the findings reported to the family. We will also implement any outcomes of the investigation to ensure this does not happen again."

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