Guernsey

Guernsey's Income Tax backlog 'due to staff issues'

Staff problems at Guernsey's Income Tax office are the reason for a backlog of up to seven months, say officials.

Alastair Ford from the Treasury and Resources Department admitted the office had to train new staff following a number of retirements, resignations and transfers.

He said that "has been affecting capacity in the short-term".

"The office is also having to play catch-up as it deals with a surge of tax returns," he said.

"Staff issues have been one of the major factors that have been affecting workloads," said Mr Ford.

The Tax Office is working on a number of initiatives to improve the system.

Initiatives include:

  • The introduction, in 2015, of automated reporting by banks to Income Tax of the interest received (on savings) and paid (mortgage interest) by Guernsey residents.
  • Ongoing refinements to the automatic processing of personal tax returns filed online, which enables returns to be processed with minimal staff intervention.
  • Improved data inputting of information.

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