NSPCC committed to Jersey text service
The NSPCC has said it still wants to set up a text service for the Channel Islands despite a recent attempt not working.
The children's charity said technical problems meant a system launched on Monday would not work in the islands.
It set up the helpline after doing a poll in the islands that showed one in 15 people were concerned a child was being abused.
It used shortcode text numbers which Jersey Telecom said would not work.
More common in the UK, five digit text numbers are occasionally available in Jersey, usually for competitions or promotions.
Tim Ringsdore, Jersey Telecom managing director, said: "At present this is not a service Jersey Telecom is able to support.
"We would like to reassure islanders that we continue to fully support the important and valuable work of the NSPCC and that all calls to the NSPCC hotline remain free of charge."
The service would allow people to report details of suspected child abuse to the NSPCC through text message.
The charity found that of the people concerned about child abuse, 31% did not report their fears immediately.