You cannot be serious! 你不是認真的吧!

更新時間 2012年 8月 8日, 星期三 - 格林尼治標準時間08:40
The big boss, Mr Socrates, with a carton of orange juice

Audio: The language for complaining 投訴用語

An English at Work programme about the vocabulary of complaining

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Episode 26: Language for complaining 投訴用語

Mr Socrates, the big boss from America, is in town and everything must be just right. Unfortunately, the hotel room Anna booked for him isn't right, so it's up to her to sort it out and that involves some complaining.

聽力挑戰

Mr Socrates 要什麼樣的房間?
答案就在文字稿末尾

Glossary 詞匯

This week's programme focuses on the language to use when things aren't right and you need to complain.

Phrases from the programme 節目中出現的詞匯和短語:

I'm very disappointed with your service. 你們的服務讓我非常失望。

The standard of service is not good enough. 服務質量明顯不夠標準。

The room I booked did not meet my expectations. 我訂的房間和我的期望相差太遠了。

I would like this matter resolved as quickly as possible. 我希望你們能夠馬上解決這個問題。

Or 否則:

I would like to cancel my reservation and get a full refund.我就要取消訂房並要求退全款。

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