News report about an expanding call centre business in Northern Ireland. Gem's has just landed new contracts from and Channel 4. It currently has 700 employees but, with these new deals, will need additional workers.

This clip is from:
BBC Newsline, 02/10/2006
First broadcast:
2 October 2006

Can be used to complete a piece of extended writing regarding the positive and negative effects of opening a call centre in Northern Ireland.