Coronavirus update for Freelancers

Last updated 26/05/2021

This page will be updated regularly. Please always refer to the latest version published

Information on the Coronavirus (Covid-19) is changing regularly, it’s important to stay up to date with the latest BBC updates. You can stay up to date with the latest information on the BBC Safety site, or via our 159 channel.

If you are feeling unwell and are displaying symptoms, please self-isolate and follow Government and NHS advice.

We recognise that this is a difficult time and appreciate everything you are continuing to do to support each other and our audiences. If you have a question, please call our dedicated Coronavirus Helpline on 0477 (internal), 0370 024 3477 (external).

COVID-19 Terms

Our contracts have been updated with COVID-19 terms. Full details of these terms, together with provisions for sickness and cancellation, can be found here


There’s always hope and help if you’re struggling.

  • Employee Assistance Programme (EAP) and Remote GP 

PAYE freelancers can also now access the BBC’s Employee Assistance Programme (EAP) - provided by Carefirst - and Remote GP services. Please note these services are only open to PAYE freelancers who joined the BBC before 28 February.

These confidential services offer a range of support, including telephone advice and counselling sessions, which we hope will be of benefit to you.

• EAP - if you're based in the UK call: 0800 042 0140, if you're based outside the UK call: 0044 1452 372 435

Email: - You can request an immediate call back.


Access the Health and Wellbeing portal using the login credentials:

Username: BBC

Password: EAP

Remote GP - to book an appointment with a GP 24/7 call: 0345 222 3735 or visit the site

  • BBC Benevolent Fund

Funded by the BBC to provide support for current and former employees as well as their dependants at times of unexpected financial hardship. Grants are made at the discretion of the Trustees. Call 029 2032 2811 for more details.

  • Grace Wyndham Goldie (BBC) Trust Fund

A registered charity which provides small grants towards the cost of education or hardship. The Trustees are responsible for awarding grants. The deadline for applications is 31 July each year. They meet during September and grants are awarded following that meeting.     

  • Financial Wellbeing

Managing your finances positively and proactively can improve your wellbeing. The information on this guide can help make your money go further    

  • Online Resources

NHS Every Mind Matters: expert advice and practical tips to help you look after your mental health and wellbeing.

Mind UK : advice and support to empower anyone experiencing a mental health problem.

BBC Future: 100 Year Life

Support for family and friends

Below is a list of support measures offered by DWP which might be useful for family and friends who may be finding it difficult financially during this current time.