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Dutch airline KLM holds out on ash cloud compensation

Hundreds of British families are still waiting for compensation from Dutch airline KLM for delays caused by the volcanic ash cloud earlier this year.

According to EU rules passengers should get hotel and meal costs reimbursed for the period they are stranded, regardless of the length of delay.

KLM says it will only pay for 24 hours. The EU has threatened legal action unless the airline complies.

In a statement, KLM said it wanted to resolve the issue as soon as possible.

Andy Moore reports.

  • 14 Aug 2010