Christmas online refunds: Your rights

If you are not happy with your Christmas presents this year, you might find that getting a refund could be tricky, particularly if the gifts were bought online.

Under special rules covering distance selling, you are entitled to a full refund including delivery charges, if you bought your goods online.

But as Susannah Streeter has been finding out, many online retailers either do not know about the rules or do not obey them.

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    BBC News