Rahul Sharma
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Online shoppers face delivery problems in run up to Christmas

Online shopping is becoming an increasingly popular way to buy Christmas gifts - but getting hold of your purchases might not be as easy as it seems.

Figures out for last year show that a quarter of online shoppers received their goods "later than expected", while 13% said they received nothing at all.

Meanwhile one in five found their presents had been left with neighbours, without their permission.

The same number got a "Sorry we missed you" note through the door - when they had actually been at home the whole time, a practice that has become known as "carding".

Rahul Sharma, a retail analyst a Neev Capital, says the success of internet shopping has put a strain on delivery services.

  • 21 Dec 2011
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