RBS clears backlog but problems persist at Ulster Bank

RBS says it has cleared the five-day backlog resulting from an IT glitch, however, Ulster Bank customers are still experiencing problems due to knock-on effects.

Susan Allen, director of customer services at RBS Group, apologised for the time it had taken to resolve the computer issue and thanked customers for their patience.

She also acknowledged that the bank was expecting to pay significant compensation to correct its error.

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