Sarah Harrison
Media playback is unsupported on your device

What has E.On done wrong to get £12m penalty?

The energy watchdog has imposed a £12m penalty to energy giant E.On following an investigation into mis-selling.

BBC News asked Sarah Harrison, senior partner in charge of enforcement at Ofgem, to explain the investigations findings.

  • 16 May 2014
Go to next video: E.On chief 'sorry' over mis-selling