United Airlines interview: How did he do?
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United Airlines boss interview: How did Oscar Munoz do?

Oscar Munoz, the boss of United Airlines, has given his first broadcast interview since a passenger was forcibly removed from a United plane.

Crisis communications expert Alex Woolfall assesses Mr Munoz's words and demeanour in his appearance on ABC's Good Morning America programme.

Video journalist: Greg Brosnan

  • 12 Apr 2017
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