British Airways boss 'won't resign' over flight chaos
Media playback is unsupported on your device

British Airways boss 'won't resign'

The BBC's Richard Westcott quizzes British Airways Chief Executive, Alex Cruz over the outsourcing of technical staff to India after recent flight chaos at Heathrow and Gatwick airports.

This video has been optimised for mobile viewing on the BBC News app. The BBC News app is available from the Apple App Store for iPhone and Google Play Store for Android.

  • 29 May 2017