Chelsea and Westminster Hospital told services not good enough
One of London's major hospitals has been told by the health watchdog its frontline services are not good enough.
Chelsea and Westminster has been ordered to improve a number of areas including its accident and emergency and children's care.
Maria Connelly, who attended the hospital with her son, said it was packed; while Elizabeth McManus, chief nurse and director of quality, said the hospital had acted on some of the recommendations.
The inspection was part of the government's wide ranging assessment of public health care by the Care Quality Commission.
Seven of the 12 London hospital trusts inspected so far have been told they are failing to meet an acceptable standard.
In this report, Professor Edward Baker from the CQC tells the BBC's Marc Ashdown that people should not panic about the reports.
28 Oct 2014