999 call verbal abuse 'must stop'
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999 call verbal abuse 'must stop'

An Oxfordshire-based 999 call handler has described the day-to-day abuse she receives from the public.

Josie Wass said she is frequently sworn at, and is also the subject of sexist remarks.

Her comments come after a BBC investigation into the verbal abuse that some 999 call handlers are subjected to.

  • 07 Mar 2017