Theresa May
Media playback is unsupported on your device
Video

Theresa May 'sorry' over delayed passport applications

Home Secretary Theresa May has apologised for delays in processing passport applications and insisted the government is doing all it can to deal with the situation.

"I am sorry and the government is sorry," she told MPs in a Labour-led Commons debate on the delays.

There had been unusually high demand for passports, she said.

Shadow home secretary Yvette Cooper had earlier said the situation was a "shambles" and accused Mrs May of incompetence.

  • 18 Jun 2014
Go to next video: Passport office in 'worse state ever'