Concern at ambulance delays outside A&E units
Figures obtained by BBC News reveal that some patients in Wales are waiting six hours in ambulances outside hospital accident and emergency departments.
Here, Margaret Thomas from Llangennech near Llanelli, explains how she was left waiting in an ambulance outside A&E for three hours on New Year's eve last year.
And Wrexham Maelor Hospital A&E consultant Aruni Sen and Mike Collins, interim director of service delivery at the Welsh Ambulance Service, discuss the issue with Felicity Evans on BBC Radio Wales.
The Welsh government said the average wait was approximately 20 minutes, and that longer waits were the exception to the rule.
09 Dec 2013