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NHS complaints: Many patients will 'do battle' with service

There are "knowledgeable and vociferous" people who will "do battle" with the NHS in Wales on behalf of vulnerable patients, a health professor has said.

Tony Beddow, from the University of South Wales Institute of Health and Social Care, also said there were a fair proportion of patients who felt unable to make their feelings known.

His comments on BBC Radio Wales come as an assembly review said NHS complaints should be handled by a new independent regulator due to a defensive attitude in the health service.

The health committee asked for a "more open and honest system", claiming there was a "lockdown" culture in the way complaints were currently handled.

The review follows criticism that some patients' concerns were not being heard.

  • 05 Aug 2014
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