Anita Ralph
Media playback is unsupported on your device
Video

Different home carers 'all the time' - Crickhowell daughter

A firm responsible for providing home care for hundreds of people across Wales has had its contract cancelled by two councils, BBC Wales has learned.

Alpha Home Care was responsible for 266 people in Powys and 78 people in Neath Port Talbot.

Both councils have axed the firm, which received two critical reports from Care and Social Services Inspectorate Wales (CSSIW), and it is understood Swansea council is set to follow.

Alpha Home Care declined to comment.

Jean Whitney, from Crickhowell, Powys, complained about problems with Alpha, who were helping to look after her 98-year-old mother Anita.

She told BBC Wales reporter Gareth Bryer how different, and sometimes inexperienced, carers were being sent.

  • 08 Apr 2015
Go to next video: Care system 'failing the elderly'