Q&A: What's the BA dispute about?
The long-running dispute between British Airways and some of its cabin crew could be close to a resolution after the airline and the Unite union reached a deal on some of the key issues.
What is the latest development?
British Airways and the Unite union have come to an agreement to settle their long-running industrial dispute.
As part of the deal BA has agreed to restore travel concessions to staff who went on strike and to award some lower-paid employees top-up payments.
Why is this important?
Both issues were at the centre of the bitter dispute so to have progress on these two sticking points means a final resolution might be produced in the ongoing saga.
Has anything else been announced?
Yes, as part of the deal, cabin crew would receive a two-year pay rise worth up to 7.5%. This is expected to be dependent on staff meeting productivity targets.
When did the dispute begin?
The dispute started back in October 2009, when BA reduced the number of cabin crew on long-haul flights from 15 to 14 and introduced a two-year pay freeze from 2010.
The Unite union said this would hit passenger services, as well as the earnings and career prospects of cabin crew.
What has been at the heart of the dispute?
When it started it centred on changes to staffing levels, pay and conditions.
However, following walkouts in March last year, BA removed the travel concessions of workers who took part in the industrial action, with some also facing disciplinary action.
Earlier this year, the union said the dispute was now about four issues.
It wanted a restoration of travel perks in full, arbitration through Acas of all cabin crew disciplinary cases related to the dispute, and restoration of pay to those genuinely sick during the dispute.
It also wanted a full discussion about how BA had handled industrial relations within the company.
What travel perks do BA workers get?
BA staff, as well as their family and friends, can buy tickets for 10% of the full fare price.
They all have to travel standby, so they only get to travel if there are empty seats. The longer they have worked for the airline, the higher up the standby list they get.
BA has offered to reinstate the perks of striking staff, but only at the level of new joiners, so they'd be at the back of the standby queue.
BA said that seniority would only be restored on the condition of good behaviour for the next three years.
Why has BA made changes to staffing levels, pay and working conditions?
BA said it had to restructure and permanently reduce its costs.
Over the past few years, air travellers have been switching to low-cost airlines, especially during the recession.
This was particularly true of business travellers who were traditionally BA's core customers.
What happens now?
The agreement is to be put to a ballot of about 10,000 union members over the next month, with a union recommendation for acceptance.
The ballot process will start next week with the result expected by the end of June.