Banks 'pay 60%' of profits in fines and customer payments

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Britain's largest banks have paid 60% of their profits since 2011 in fines and repayments to customers, according to a report by accountants KPMG.

Costs including repayments relating to Payment Protection Insurance (PPI) and so-called interest rate hedging products cost banks £9.9bn last year.

It was a reduction of 8% from 2013, said KPMG.

The accountants analysed the results of Royal Bank of Scotland, Lloyds, HSBC, Barclays and Standard Chartered.

The total in penalties for the last four years was £38.7bn.

Banks have been repaying customers who didn't want, ask for or understand PPI - an insurance against missing loan repayments. Their PPI bill is now £24.4bn, according to consumer group Which?.


Nine UK banks have reimbursed business customers to the tune of £1.8bn after selling them complex deals on interest rates they probably did not understand or were likely to cost them more than a regular loan.

Another source of worry for banks will be their return on equity, a profitability measure showing how much money they make for investors, says the report. It is currently below their cost of capital - what investors demand for the risk in investing in banks.

But a stronger capital base after tighter regulations forced them to raise money or keep profits means banks were in a "healthier shape," it said.

HSBC, Royal Bank of Scotland, Swiss bank UBS and US banks JP Morgan Chase, Citibank and Bank of America were all fined a collective £2.6bn by UK and US regulators for their attempts to manipulate foreign exchange rates.

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